Tuesday, March 25, 2008

When a Chili's burger breaks your tooth, your dentist gives you a flipper.

I have been having the worst run of luck lately and I just can't figure out why. The icing on my most recent cake is the breaking of a tooth at a local Chili's restaurant.

We had just settled in for a nice dinner of Chili's burgers. We are pretty regular diners at Chili's and have never had a problem with anything before. But today, the God of Chili's decided my time had come.

I had ordered a Smokehouse Bacon Burger - you've seen them on TV - big burgers with two strips of really thick bacon. Anyhoo, I cut the burger in half, take a bite of it and lo-and-behold, my front right incisor (I think it's an incisor anyway) pops off. Down to the root.

My mouth is bleeding and hubby tells the waiter to get the manager. I look at my tooth, check the burger, and realize the bacon is rock solid hard. So the "manager on duty" comes over and says, "So you broke your tooth on a piece of bacon, hey?" And then he starts laughing. He kneels beside our table and says, "Ma'am, I'm not laughing AT you, I'm laughing WITH you." I replied to him that I didn't think I was laughing.

He proceeded to give us a card with the manager's name on it and he also took my information.

Oh, and the best part yet, THEY MADE US PAY FOR OUR MEAL!!!!

After spending all weekend front-toothless, I finally got hold of someone at Chili's Guest Relations on Monday who said that a regional manager would call me back. Of course no one has yet.

So I went to the dentist yesterday to see what could be done and she said with the way the tooth broke off, the best result would be with an implant. This takes up to a year and thousands of dollars. YIKES!! So now, I am getting what's called a flipper until we decide what to do and who is going to pay for it. This does not sound fun at all.

Today I called Chili's Risk Management department, again, leaving a message. Again no one has called me back. I am deliberating on getting an attorney.

Poop, all I wanted was a hamburger!!! Now I am getting the shaft. BOO!


Hello...My name is Kareah... said...

Susan! As a commercial lines claims rep...That is UNACCEPTABLE!!! You call that manager today and tell him that he better make some phone calls because if you don't hear from someone by 5 pm tomorrow, you are hiring a lawyer! That is why they have insurance! There is no way you should have to pay for the medical bills! And if they drag it out, and you do get a lawyer, you better believe they will end up paying even more to you for emotional suffering!!! I see this stuff literally everyday...There is no reason for them not to pay out on this! UNACCEPTABLE!!!